Unfixed Recalled Vehicles Pose Risk for Automakers, Dealers and Drivers, Says J.D. Power SafetyIQ

DETROIT, July 25, 2016 /PRNewswire/ — Record numbers of automobile safety recalls, parts shortages, and inaction on the part of the owners of recalled vehicles have created a serious challenge for auto manufacturers and dealers. According to NHTSA data analyzed by J.D. Power through its SafetyIQ, there are over 45 million vehicles that were the subject of safety recalls issued between 2013 and 2015 that are still un-remedied.

Over the past 20 years, more than 437 million vehicles have been affected by safety recall decisions in the U.S. In 2015 alone over 51 million vehicles were the subject of safety recalls, more than in any previous year. By analyzing National Highway Traffic Safety Administration (NHTSA) and proprietary J.D. Power benchmarking data using its SafetyIQ platform, J.D. Power has identified that primary factors impacting completion rates for those recalls are vehicle age, vehicle type, overall population of recall, and type of recall.

“The steady surge in recalls, combined with NHTSA’s stated goal of 100% recall completion rates have made the number of un-remedied recalls still on the road a critical statistic for automakers and dealers,” said Renee Stephens, vice president of U.S. automotive at J.D. Power. “By understanding the behavioral trends of vehicle owners, as well as recall completion rates among different vehicle and recall types, as an industry we can better tailor communications to improve those completion rates.”

Following are the key findings in the J.D. Power SafetyIQ analysis (all data is based on recall decisions made from 2013-2015, as reported through 6 quarters of completion information):

“By better understanding the specific factors driving recall compliance among vehicle owners, manufacturers and dealers can better tailor their communications and manage the recall process much more efficiently,” said Stephens.  “This is a critical level of intelligence for the industry, which we believe will ultimately help reduce the number of un-remedied vehicles still on the road.”

For more information on J.D. Power SafetyIQ, please visit www.jdpower.com/safetyiq

Media Relations Contacts
John Tews; Troy, Mich.; 248-680-6218; media.relations@jdpa.com
Geno Effler; Costa Mesa, Calif.; 714-621-6224; media.relations@jdpa.com

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SOURCE J.D. Power

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